Select the interactive link to consider unexpected results in more detail.
Guide: Now we can listen to Harry and Ayesha discussing the unexpected outcomes of their evaluation of the mentoring programme.
Harry: Well, I really didn't expect to see mentors and mentees carrying out joint development and team teaching. That's a really positive development.
Ayesha: Yes, well, in some sections we've got a lot of requests for other team members wishing to become involved in the observation and feedback process.
Harry: I know. It's really surprising, especially as they were so anti at the start.
Ayesha: Yes, but on the other hand we've also got quite a bit of resentment that we'll have to manage from other staff being upset at the time taken by mentors and mentees working together.
Harry: Yes. We've also got a response asking for more direct input, you know - mentees asking for more coaching or teaching and less 'support'. 'Why didn't my mentor just tell me I was doing it wrong and tell me how to do it right?' That kind of thing.
Ayesha: Hmm. We'll have to watch that, and possibly address it through developing the concept of reflective practice more thoroughly.
Harry: Yes, but there's also the case that, in some aspects, they might be right and perhaps we do need to input more clearly on the practical aspects of the job.
Ayesha: Yes true, but look at this. There are loads more people wanting to be part of the programme in the future.
Harry: Yes that's really encouraging; we must be doing something right then.
Guide: So you can see that it's as important to recognise and evaluate your unexpected information as it is your expected outcomes.