Maintenance and supervision - Scenario - troubleshooting: page 1 of 1

Guide: Part of the supervisor's role is to offer advice if a mentoring partnership is failing. This may be because meetings have not been agreed or dates not met. Action plans may not have been negotiated and objectives may not have been agreed.Listen to Ayesha in her role as programme manager giving advice to Harry.

Ayesha: Hi, Harry, glad you could drop by. I understand you're having trouble with one of your mentees.

Harry: Yes. It's difficult because whatever I suggest, she just seems to do the opposite.

Ayesha: I see. What stage are you at here then Harry? Is it a complete breakdown or are you sticking with it?

Harry: I'm not sure. Part of me just wants to give up on it but then I'd feel as if I'd failed.

Ayesha: Hmm, I think it's probably best if you stick with it if you can. Have you tried using an approach where your mentee can actually come up with their own suggestions? That may help.

Harry: Yes. I've tried everything I know. Even objectives that she agreed on, and suggested, just aren't achieved and now she's started missing meetings.

Ayesha: That's strange. Why do you think that is?

Harry: Well, I've thought about this a lot and I think it's because I don't really have the same knowledge of her subject area and she can't seem to get past that barrier to see that most of the things I suggest are quite applicable.

Ayesha: Do you think it would help if I had a chat with you both together?

Harry: To be honest Ayesha, I don't think it would. You know me, I've been doing this a long time and I feel that we've turned over every stone - so to speak.

Ayesha: OK Harry. I've just got someone through our training programme who's a Skills for Life expert, so let's see if we can't match them up. You'll come to the hand-over meeting?

Harry: Yes of course, and if there's anything I can do to help with the mentor training programme, just let me know.

Ayesha: Thanks Harry, I just might take you up on that.

Guide: It may not have seemed like it but Ayesha was following a set procedure for the ending of a mentoring relationship within the 'fail-safe' monitoring within their programme.

Select the question link for some questions about troubleshooting mentor/mentee partnerships. Select the knowledge link for a flowchart showing the program manager interventions.

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