Steps in developing rapport

  1. Ask open questions - those which begin with who, what, where, how and why.
  2. Listen actively and reflectively - show by your body language and non-verbal behaviour that you are interested in hearing more.
  3. Pick up and follow themes - show that you are interested in pursuing discussion topics raised by the other person.
  4. Self-disclosure - tell them something about yourself without hogging the conversation.
  5. Clear, relevant and brief communication - keep the comments brief and to the point.
  6. Watch the other person's non-verbal behaviour - match their body movements, style of language, and tone of voice.

print - back to scenario