Training mentors - Scenario - develop relationship: page 2 of 2

Jay: Hi Ayesha. My video projector hasn't arrived for my session. What should I do?

Ayesha: Hi Jay. I'm sorry but I'm in the middle of a meeting right now.

Jay: Look it's urgent. I need a video projector - I have a class waiting!

Ayesha: Have you tried the AV services?

Jay: Of course, otherwise I wouldn't be ringing you.

Ayesha: Which classroom are you in? Have they put it in a classroom down the hall by mistake?

Jay: I've checked and I can't see it.

Ayesha: I'm sorry but I don't know what I can do to help. I have to return to my meeting.

Jay: Typical. There's no help when you really need it. Everyone looks after themselves!

Guide: The first meeting is all about setting parameters. Make sure you use boundaries to preserve and nurture the relationship. In this scenario, Ayesha went from support to abandonment in four sentences!

Select the knowledge link to find out more about developing rapport.

knowledge resource

Guide: Developing a relationship is probably the most important part of the beginning phase of the mentoring process. Communicating to mentees that they need to learn in order to make changes may be viewed as threatening and potentially unwelcome.

Select the knowledge link for some hints on dos and don'ts and the interactive link to record your own.

interactive resource
knowledge resource

Guide: Remember that it is important that your colleague feels valued, worthwhile, understood and is prepared to trust you. It is important that you are personally prepared, respectful and non-judgemental.

Select the knowledge link for more mentor tips.

knowledge resource

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