Knowledge object - questioning

Closed questions
These invite a 'Yes' or 'No' response and as such may be unhelpful. They reduce the scope for responding.

There are times when closed questions might be useful as a questioning summary.

For example:
'So, overall are you saying you were pleased with that idea?'

Open questions
These generally begin with 'How...?' 'What...?' 'Where...?' or 'Who...?' and are useful for gaining information and exploring thoughts, feelings, attitudes and opinions.

For example:
'What happened as a result of...?'
'What were you hoping to achieve?'
'How are you feeling having done that?'
'What's your view on that?'

Open questions are also useful for considering hypothetical questions and exploring options.

For example:
'What would help with that?'
'How might you deal with...?'
'What are the possible options...?'

Elaboration questions
These may or may not be open questions, and are used to encourage the person to elaborate on what has already been said.

For example:
'Can you give me an example?'
'Can you say a little more than that?'

Leading questions
These suggest to the mentee that a particular answer is expected and there are particular beliefs or values that should be held.

For example:
'Do you really think that...?'
'Shouldn't you be considering...?'

Multiple questions
Asking several questions in one sentence can lead to confusion for both mentee and mentor.

For example:
'Is it that you... or that you think it would be better if... or perhaps that she should...?'



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