Mentor skills - Scenario - questioning: page 1 of 1
Guide: Another important communication skill for mentors is effective questioning. Questions enable the mentor to ask for known information and encourage the mentee to offer viewpoints, judgements and justifications.
Guide: Effective use of questioning is essential if one is to tease out of mentees what is going on in their minds and how they are perceiving the success or otherwise of their lessons.Have a look at Ayesha and Jay in their mentoring session.
Jay: Hi Ayesha - nice to see you. I've had a lot of work on, so I'm afraid I haven't completed all the objectives we set last session.
Ayesha: OK. Did you manage to use the observation sheets during your lesson?
Ayesha: Let me put it another way. How did you cope when you had to speak at the team meeting?
Jay: Well, I used some of the techniques we discussed at our last meeting to calm my nerves prior to going in. I also spent more time on preparing my discussion points and that really helped.
Guide: Ayesha used a mix of question types in that meeting. Some were more effective than others. One effective strategy was at the end when Ayesha changed the way she questioned Jay. She used open questions to encourage Jay to explain how he had got on in more detail.
Select the knowledge link to find out more about question types.